We use two secure technologies companies:

  • HSBC
  • Paypal

You can use Paypal to purchase using your credit card. No need for Paypal account.
Or us your Credit Card on the website processed with HSBC Secure Payment.

Preparing your order
All orders received from Monday to Friday are prepared the same day or the next day. Order placed on weekends are prepared on the next Monday or Tuesday.

Tracking your order
Once your order’s been placed, a tracking number will be available in My Account > Order History and Details.
To see your tracking number access “Details”.

Shipping time
Shipping time is 4 to 6 days within the USA. Check the Tracking Service provided to see where your order is.

If you didn’t receive your order
Check the tracking service to see where your order is.
If your order is taking longer than the delivery time mentioned, you can contact us at franciscatmakeup@gmail.com

If you are not completely satisfied with a purchase, you can return your product with ease for 14 days from the date of receipt of your order. The product must be in its original condition and in its packaging. Unused products only.

Pack the product so it can be protected during transportation and send it to our office:
1101 River Reach Dr Unit 109 – Fort Lauderdale – FL33315

Note: The return fees are at the customer’s charge.
Once we receive your return package, the product will be checked. If it meets the conditions of return, we will proceed a refund to your Credit Card.

1. Glossary
Acceptance : Validation by the Customer of his order.

General Terms for Delivery : Refers to the present General Terms for Delivery described below.
Terms for Delivery : Refers to the General Terms for Delivery and specific conditions for delivery described on the catmakeupatelier.com.
General Conditions of Sale : Refers to the General Conditions of Sale described below.
Conditions of Sale : Refers to the General Conditions of Sale and specific conditions for sale described on the catmakeupatelier.com.
Legal Terms and Conditions of Use : Refers to the legal terms and conditions of use for the 1. Glossary
Acceptance : Validation by the Customer of his order.

General Terms for Delivery : Refers to the present General Terms for Delivery described below.
Terms for Delivery : Refers to the General Terms for Delivery and specific conditions for delivery described on the catmakeupatelier.com.
General Conditions of Sale : Refers to the General Conditions of Sale described below.
Conditions of Sale : Refers to the General Conditions of Sale and specific conditions for sale described on the catmakeupatelier.com.
Legal Terms and Conditions of Use : Refers to the legal terms and conditions of use for the catmakeupatelier.com.
Product : Products and/or services placed for sale on the catmakeupatelier.com.

2. The Customer
The Customer will comply with the Conditions of Sale and Terms for Delivery of the Products as well as the Legal Terms and Conditions for Use of the catmakeupatelier.com, governing the contractual relations between itself (individual or legal entity). in particular, upon purchase of a Product by the Customer on the catmakeupatelier.com.

The Customer of the catmakeupatelier.com declares that they possess the competence and means necessary to subscribe to and access the services proposed by the CAT MakeUp Atelier and to make use of same.

3. Description of Products
Photos of the Products on the catmakeupatelier.com are illustrative.
The Products offered are described in greater detail on the pages of the catmakeupatelier.com.

Rates for each Product are specified on the catmakeupatelier.com, as well as applicable charges for their delivery to the address chosen by the Customer. The total cost of the selected Product, including applicable taxes [and delivery charges], is described on catmakeupatelier.com and, in particular, reiterated at upon confirmation of the order placed by the Customer.

4. Order Confirmation
After having become familiar with the various products offered, their prices, Legal Terms and Conditions of Use and Terms for Delivery, the Customer may chose the Product(s) desired as well as their mode of delivery.

Upon placing his order, the Customer recognizes that he has made himself aware of the specific conditions of sale detailed on the pages of catmakeupatelier.com which describe the Product (denomination, price, brand, weight, quantity, color, size, technical specifications and usage warranties, etc.) and expressly declares acceptance of same without reserve or prejudice.

Upon order confirmation, the Customer may: – Modify his choices , Reread, print and save the General Conditions of Use and General Conditions of Sale, Complete Acceptance of his order by clicking on the “Order” Button.
Acceptance confirms the Customer’s total acceptance without reserve of the present Conditions of Sale and Terms for Delivery of catmakeupatelier.com subject to overriding provisions confirmed in writing between the CAT MakeUp Atelier and the Customer.

Unless proven otherwise, the data provided by the Customer and registered by the CAT MakeUp Atelier will constitute proof of the contractual obligations and terms governing the relationship between the CAT MakeUp Atelier and the Customer.

Upon Acceptance, the Customer will receive an email order confirmation at the email address provided. This email will confirm receipt of the Customer’s order by the CAT MakeUp Atelier and will be billed accordingly.

The CAT MakeUp Atelier reserves the right to confirm the Customer’s identity before delivery of the Product to the Customer.
The CAT MakeUp Atelier reserves the right to not fulfill an order when the Customer placing it faces legal action for total or partial nonpayment of an order placed previously with the CAT MakeUp Atelier.

5. Validity of information provided
The catmakeupatelier.com Customer agrees to provide true, complete current information upon entering such data on the service registration form.

Should the opposite occur, the CAT MakeUp Atelier denies any responsibility for non-delivery, in whole or in part, of the Products ordered by the Customer.

6 .Price
Product prices are indicated in dollars inclusive of all taxes.

The CAT MakeUp Atelier reserves the right to change the prices and Products offered at any time, according to the procedure described in “Modifications to the General Conditions of Sale.” In any case, Products will be invoiced as per the Product prices posted at the time of order Acceptance.

7. Payment and Billing
Payment for Products ordered can be made by: Credit card (Visa or MasterCard) ; Paypal
The online payment service is secured but does not offer any supplementary insurance policy, particularly in the event of theft of the Customer’s credit card.

It is the Customer’s responsibility to verify the payment delivery form before Acceptance.
In any case, the CAT MakeUp Atelier cannot be held responsible for any problems or delays related to the operation of payment procedures.

Payments made online may not be in any event considered as deposits or advance payments.

8. Modification of the General Conditions of Sale
The CAT MakeUp Atelier reserves the right to modify or complete the present General Conditions of Sale as well as the extent of the service offered to the Customer detailed on the catmakeupatelier.com.

These modifications will enter into effect upon their posting online on the catmakeupatelier.com, with the understanding that the Product price charged will in any case be that posted at the time of Acceptance.

9. Delivery Service Providers
Subject to special stipulation, and as of the day of preparation of the order, the material Products ordered will be delivered on the Delivery Territory.

Shipping charges are not included in the Product prices posted on the pages of the catmakeupatelier.com with Product descriptions. However, upon validation of the order, the price will include delivery charges related to delivery of the Product(s).

When the Customer places a concomitant order for several Products and these have different delivery dates, the order delivery date will be that of the latest date so that all the Products can be handled by a single delivery.

10. Confirmation of the delivery date and address for delivery
Upon direct payment confirmation for an online order, the Customer will be advised by email of the shipping and/or delivery date as well as confirmation of the address for delivery.

The previously announced delay can, in exceptional circumstances, be postponed due to stock shortages.
In the event of a delay in shipment, an email will be sent by the catmakeupatelier.com to the Customer.

In accordance with legal provisions, should a delay exceed the date initially anticipated for delivery, the Customer benefits from the possibility of canceling his order within a reasonable time period, provided the Product is returned in its original complete condition to the CAT MakeUp Atelier.

11. Absence of any responsibility related to delivery, in particular in the following instances
– Return of the package due to an address error or an incomplete address. The package may be reshipped upon payment of supplementary shipping charges. Return of the package due to failure to retrieve the package from the delivery service provider. A new package can be shipped upon the Customer’s request, subject to payment of a new bill at the Customer’s expense.

12. Complaints
The ownership of the material Product(s) is transferred upon acceptance of delivery. It is the Customer’s responsibility to verify the package upon receipt, and to make all proper reserves and complaints that seem justified to the delivery service and to indicate them on the delivery slip attached to the package. If the Product(s) delivered do not conform in kind or quality to the specifications indicated on the delivery slip, the aforementioned reserves and complaints must then be addressed to the CAT MakeUp Atelier by registered mail, with acknowledgement of delivery in the 48 hours following receipt of the Product(s), by joining the package concerned without exception. At the end of this period, no complaint will be considered.

In the event of the Customer’s absence when the scheduled delivery was made, the Customer must refer to the conditions for each of the delivery service providers to determine what procedures to follow to recuperate his Product, and if the delivery service does not respond, the Customer may contact the CAT MakeUp Atelier.

13. For Products purchased and shipped outside Territorial France and the island of Corsica
Products on the www.makeupatelier.fr are manufactured and distributed in conformity with the USA legislation in force. The CAT MakeUp Atelier can in no way be held responsible in the event of nonconformity with the legislation in force in the jurisdiction where the Product is shipped.

14. Right of withdrawal
In accordance with the provisions of the Consumer Code, the Customer herein qualified as a consumer has a 7-day deadline from receipt of the material Products to exercise his right of withdrawal with regard to the CAT MakeUp Atelier, without having to provide any justification, nor pay a penalty.

With regard to material Products, return charges will be at the Customer’s expense.
With regard to material Products, the products must be returned in a condition allowing for them to be resold and the seal is not broken by the Customer.

15. Validity of all the contractual clauses
Should one of the clauses of these Terms of Use and Legal Information be declared null or void, all the other provisions of this document remain valid and applicable.

16. Applicable law – Attribution of jurisdiction
The general conditions of sales of the catmakeupatelier.com site are governed, interpreted and applied under USA law.
Only the US Court will have competency to hear any disputes between catmakeupatelier.com and another professional relating to the general conditions of sales, the terms for delivery and their implementation, particularly their validity, interpretation, execution, cancellation and consequences.

The Court mentioned on general conditions of sales prevails on the court of conditions of use in the event that they are different.

In this document, the masculine gender designates both sexes with no discrimination intended, and is used only to facilitate reading..
Product : Products and/or services placed for sale on the catmakeupatelier.com.

USA
CAT MakeUp Atelier
1101 River Reach Dr Unit 109 – Fort Lauderdale – FL33315

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